What you need to know

Hours of Operation
The hours of operation of the Thermal Pool and Jacuzzis are the same as those of Parque Terra Nostra: 10:30 AM – 4:30 PM.
Guests of Terra
Nostra Garden Hotel can enjoy the Garden, including thermal pools 24 hours a day.
Consult our general information for more details. General Information

More useful information
The thermal waters of Parque Terra Nostra are geothermally heated and have several distinct properties, namely: high temperature (the thermal water temperature ranges between 38 and 42°C) and mineralization (the thermal waters contain a high concentration of minerals and trace elements, such as calcium, magnesium, potassium, sodium, iron, silica, among others, giving it its orange color).
We recommend selecting a dark swimsuit for an enjoyable experience in our Thermal Pool and Jacuzzis, as the iron-rich waters may cause staining on light-colored swimwear. To minimize any residue, we suggest washing your garment promptly before it dries.
Please be aware that contact with the iron-rich waters may cause changes in the color of hair, nails, and nail polish.
Keep a close eye on your belongings while using the Pool and Jacuzzis. To ensure their safety, we recommend using the lockers provided. Your comfort and enjoyment are our top priorities, and we hope you have a delightful time exploring the wonders of Parque Terra Nostra.

Changing Rooms and Lockers

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It is strictly prohibited to:
- Use the Jacuzzis and/or Thermal Pool without showering before and after bathing in thermal waters.
- Smoke and throw stubs on the ground.
- Litter.
- Jump and/or dive into the waters of the thermal pool.
- Eat and drink in the thermal pool.
- Enter with lunch boxes, wine bottles, or alcoholic beverages.
- Visitors to enter under the influence of alcohol and/or drugs.
- Speak loudly and/or cause noise pollution that disturbs the peace.
- Enter with pets, with the exception of service dogs.
- Enter with vehicles, bicycles, or toys that can damage the Garden.
- Pick any kind of flowers, vegetation or any living plant material.
- Capture Images for commercials, television, videos, and similar purposes, as well as the use of drones without prior management authorization.
- Circulate in the Garden wearing swimwear only, including a bikini or bare chest.
- Practice nudism or behave inappropriately.
- Step on the flowerbeds.
*Failure to comply with the rules results in the expulsion of violators or even legal proceedings without the right to reimbursement.
We are not responsible for the loss or theft of personal belongings. -
Follow the recommendations for using the thermal pool
- The use of the pool is advised against people with skin diseases, inflammation of mucous membranes or open wounds, infectious diseases, chest pain, recent heart attack, heart failure, aortic stenosis, and hypertension.
- If you are pregnant, immunosuppressed, or have other health or compromised health issues, you should previously consult the doctor if you'd like to use the thermal pool.
- The thermal water can cause possible coloration effects on clothing and reactions on some hair types, so we recommend rinsing with fresh water soon after.
- Maximum capacity simultaneouslyJacuzzis- 10 peopleThermal Pool – 100 people
- Do not stay in the Jacuzzis and/or Thermal Pool for more than 30 minutes
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Respect everyone's privacy.
Respect the privacy of other visitors when taking photographs.
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Do not leave children unattended
Adults should supervise young children.
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Collaborate with our team members
At the Garden's entrance and exit, our team members may request to inspect bags, purses, and backpacks.
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Priority attendance is given to:
- People with disabilities or special needs.
- People who are pregnant.
- People age 65 and above.
- People with children under the age of 2.