Embark on a sensory journey through the Garden

What you need to know

Hours of Operation

The hours of operation of the Thermal Pool and Jacuzzis are the same as those of Parque Terra Nostra: 10:30 AM – 4:30 PM.

Guests of Terra Nostra Garden Hotel can enjoy the Garden, including thermal pools 24 hours a day.

Consult our general information for more details.

General Information
Hours of Operation

More useful information

  • We recommend selecting a dark swimsuit for an enjoyable experience in our Thermal Pool and Jacuzzis, as the iron-rich waters may cause staining on light-colored swimwear. To minimize any residue, we suggest washing your garment promptly before it dries.
  • Please be aware that contact with the iron-rich waters may cause changes in the color of hair, nails, and nail polish. 

  • Keep a close eye on your belongings while using the Pool and Jacuzzis. To ensure their safety, we recommend using the lockers provided. Your comfort and enjoyment are our top priorities, and we hope you have a delightful time exploring the wonders of Parque Terra Nostra.

More useful information

Changing Rooms and Lockers

To enhance your visit to the Thermal Pool and Jacuzzis, we have meticulously designed changing rooms equipped with showers and lockers, ensuring your comfort and convenience. These well-appointed spaces offer ample room for changing clothes and securely storing your belongings.

In homage to the immersive experience that Parque Terra Nostra offers, our Changing Rooms have been remodeled. We have transformed them into stunning works of art in Western landscape architecture inspired by the caves and curves found throughout the Garden. The new facilities harmoniously blend into the surrounding botanical paradise, adding to the allure of the overall landscape.

For those interested in delving deeper into Parque Terra Nostra's building heritage, we invite you to explore our Architectural Landscape page.

Find out more
Changing Rooms and Lockers
What are the rules of conduct? What are the rules of conduct?
  • It is strictly prohibited to:

    • Smoke and throw stubs on the ground.
    • Litter.
    • Enter with lunch boxes, wine bottles, or alcoholic beverages.
    • Visitors to enter under the influence of alcohol and/or drugs.
    • Speak loudly and/or cause noise pollution that disturbs the peace.
    • Enter with pets, with the exception of service dogs.
    • Enter with vehicles, bicycles, or toys that can damage the Garden.
    • Pick any kind of flowers, vegetation or any living plant material.
    • Capture Images for commercials, television, videos, and similar purposes, as well as the use of drones without prior management authorization.
    • Circulate in the Garden wearing swimwear only, including a bikini or bare chest.
    • Practice nudism or behave inappropriately.

    *Failure to comply with the rules results in the expulsion of violators or even legal proceedings without the right to reimbursement.

    We are not responsible for the loss or theft of personal belongings.
  • Follow the recommendations for using the thermal pool

    • The use of the pool is advised against people with skin diseases, inflammation of mucous membranes or open wounds, infectious diseases, chest pain, recent heart attack, heart failure, aortic stenosis, and hypertension.
    • If you are pregnant, immunosuppressed, or have other health or compromised health issues, you should previously consult the doctor if you'd like to use the thermal pool.
    • The thermal water can cause possible coloration effects on clothing and reactions on some hair types, so we recommend rinsing with fresh water soon after.
    • It is expressly forbidden to jump and/or dive into the waters of the thermal pool.
    • It is expressly forbidden to eat and drink in the thermal pool.
  • Respect everyone's privacy.

    Respect the privacy of other visitors when taking photographs.

  • Do not leave children unattended

    Adults should supervise young children.

  • Collaborate with our team members

    At the Garden's entrance and exit, our team members may request to inspect bags, purses, and backpacks.

  • Priority attendance is given to:

    • People with disabilities or special needs.
    • People who are pregnant.
    • People age 65 and above.
    • People with children under the age of 2.

Deep Dive on the Thermal Waters